International Journal of Industrial Engineering and Management

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut ero labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco.

GUIDE FOR AUTHORS SUBMIT MANUSCRIPT
Vol. 8 No. 1 (2017)
Original Research Article

In search of Six Sigma in Portuguese SMEs

Luis Miguel Ciravegna Martins da Fonseca
ISEP-IPP, School of Engineering Polytechnic of Porto
Bio

Published 2017-03-30

abstract views: 13 // FULL TEXT ARTICLE (PDF): 0


Keywords

  • Quality management systems (QMS),
  • Quality management techniques,
  • Six Sigma,
  • Small and Medium Enterprises (SMEs)

How to Cite

Ciravegna Martins da Fonseca , L. M. (2017). In search of Six Sigma in Portuguese SMEs. International Journal of Industrial Engineering and Management, 8(1), 31–38. https://doi.org/10.24867/IJIEM-2017-1-104

Abstract

This exploratory research aims to study the reasons for the low implementation level of Six Sigma within Portuguese Small and Medium Enterprises. The results suggest that ISO 9001 certification, and Lean Management, are still regarded as enough for company success. The descriptive analysis and the statistical tests performed led to the conclusion that there are no significant differences for the motivations not to implement Six Sigma between small and medium companies. The qualitative research with focus groups highlighted that SMEs aiming for fast improvement results focus more on Lean Management and Kaizen, by using Five S methodology, visual management at shop floor level and basic quality tools. However, there are different views concerning Six Sigma applicability and value for SMEs, suggesting the need for further in depth research. Within this context, the edition ofISO 9001:2015 International Standard with an increased emphasis on process approach and the achievement of the quality management system objectives is a relevant opportunity for using Six Sigma to streamline processes and enhance customer satisfaction and business results.

 

Article history: Received (14.07.2016); Revised (26.12.2016); Accepted (28.02.2017)  

PlumX Metrics

Dimensions Citation Metrics