International Journal of Industrial Engineering and Management

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Original Research Article

Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economies

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  • Nhung Tran,
  • Thu Ha Nguyen,
  • Chi Anh Phan
Nhung Tran
University of Economics and Business, Vietnam National University, Hanoi, Vietnam
Thu Ha Nguyen
University of Economics and Business, Vietnam National University, Hanoi, Vietnam
Chi Anh Phan
University of Economics and Business, Vietnam National University, Hanoi, Vietnam
DOI: https://doi.org/10.24867/IJIEM-379

Published 2025-03-06

abstract views: 99 // FULL TEXT ARTICLE (PDF): 67


Keywords

  • HRM practices,
  • AMO framework,
  • Quality Management Practices;,
  • Productivity Improvement

How to Cite

Tran, N., Nguyen, T. H., & Phan, C. A. (2025). Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economies. International Journal of Industrial Engineering and Management, article in press. https://doi.org/10.24867/IJIEM-379

Copyright (c) 2025 International Journal of Industrial Engineering and Management

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

Emerging economies are facing the dual challenge of enhancing productivity while maintaining competitive service quality. This study explores the interplay between Human Resource Management (HRM) practices and Quality Management (QM) practices in influencing productivity improvement. The authors examine how HRM practices in AMO framework can support productivity improvement via such QM practices as process management and continuous improvement. Statistical techniques including ANOVA and PLS-SEM are applied to analyze data collected from 120 hotels through the questionnaire survey. Analytical results reveal that Ability-enhancing HRM practices have the indirect effect on productivity improve- ment by the mediating role of continuous Improvement. In addition, process management is positively influenced by all dimensions of the AMO model, highlighting the significant role of HRM practices to support QM practices. These results emphasize the strategic importance of aligning HRM practices with QM initiatives to foster sustainable productivity growth in the service sector of emerging economies.

Article history: Received (March 31, 2024); Revised (December 6, 2024); Accepted (January 16, 2025); Published online (March 6, 2025)

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FULL TEXT ARTICLE (PDF)
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