International Journal of Industrial Engineering and Management

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut ero labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco.

Search
GUIDE FOR AUTHORS SUBMIT MANUSCRIPT
Vol. 9 No. 2 (2018)
Original Research Article

Improvement in Public Administration Services: A Case of Business Registration Process

FULL TEXT ARTICLE (PDF)
  • Roy Andersson,
  • Eduardo Bridi,
  • Yinef Pardillo Baez,
  • Mauricio Uriona Maldonado,
  • Fernando Antonio Forcellini,
  • Fabio Cesar Moraes
Roy Andersson Department of Industrial Engineering and Management, Jönköping University

Bio
Eduardo Bridi Department of Production Engineering, Federal University of Santa Catarina

Bio
Yinef Pardillo Baez Department of Industrial Engineering and Management, San Buenaventura University

Bio
Mauricio Uriona Maldonado Department of Production Engineering, Federal University of Santa Catarina

Bio
Fernando Antonio Forcellini Department of Production Engineering, Federal University of Santa Catarina

Bio
Fabio Cesar Moraes Municipality of São José

Bio

Published 2018-06-30

Keywords

  • Business process management,
  • business registration,
  • public service

Copyright (c) 2023 International Journal of Industrial Engineering and Management

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Abstract

This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology.

 

Article history: Received (27.02.2018); Revised (24.04.2018); Accepted (28.05.2018)

FULL TEXT ARTICLE (PDF)