1.
Chatzopoulos CG, Weber M. Digitization and Lean Customer Experience Management: Success Factors and Conditions, Pitfalls and Failures. Int J Ind Eng Manag [Internet]. 2021 Jun. 30 [cited 2024 Nov. 22];12(2):73-84. Available from: https://ijiemjournal.uns.ac.rs/index.php/ijiem/article/view/69