Okanović, Dušan, Milan Vidaković, and Zora Konjović. “Low-Overhead Continuous Monitoring of Service Level Agreements”. International Journal of Industrial Engineering and Management 3, no. 1 (March 30, 2012): 25–31. Accessed April 4, 2025. https://ijiemjournal.uns.ac.rs/index.php/ijiem/article/view/341.