Radlovački, V., I. Beker, B. Kamberović, M. Pečujlija, and M. Delić. “Organizaiton Performance Measurement and Quality Information System in Serbia - Quality Managers’ Estimate”. International Journal of Industrial Engineering and Management, vol. 2, no. 1, Mar. 2011, pp. 13-20, doi:10.24867/IJIEM-2011-1-102.