Reengineering the Port Equipment Maintenance Process

Branislav Stevanov, Ninoslav Zuber, Rastislav Šostakov, Zdravko Tešić, Sanja Bojić, Milosav Georgijević, Atila Zelić
For the river port, the equipment maintenance is very important process because it directly influences the operational efficiency. Efficient equipment maintenance process demands accurate equipment data collection, clearly defined tasks, work order management, inventory control and reporting. This paper shows how equipment data can be collected and the analysis and reengineering of the equipment maintenance process. The result is the reengineered equipment maintenance process which is presented in the form of the process model with defined key performance indicators. This model and performance indicators can then serve as a basis for the integration of the maintenance process with other port processes and into the port management information system.